Returns Policy

Feel 100% confident when you 
shop with us.


14 Day Money Back Policy
At you can feel 100% confident and have total peace of mind when shopping with us.

We have a large selection of brands you know and trust. We want you to be satisfied with your purchase and your shopping experience overall.

This is why we have introduced our money back guarantee when you purchase any item from us.

If you don’t like it, or have changed your mind, you can send it back to us for your money back within 14 days.

No questions asked.

To return an item to us for your money back:

  • Send an email to with your order number and the item/s you wish to return.
  • We  will then issue you a Return Authorisation (RMA) number and send through the return address details.
  • Make sure that you include the RMA number with your returned item/s to enable us to process your refund.
  • Our Money Back Policy applies to every product we sell provided:
  1. You email us your intention to return your item/s within 14 days of us dispatching your order to you.
  2. The returned item/s are received by us within 14 days of us providing an RMA number to you.
  3. All item/s are returned to us are in 'as new' condition with all internal and external packaging, accessories, swing tags attached, labels and manuals complete and intact.
  4. The item/s have NOT been opened, used, worn or damaged.
  5. The item/s are in 100% re-saleable condition when we receive them back.
  6. The item is securely packed by you for return postage, ensuring that the item and packaging is received back by us in original and re-saleable condition.
  7. Please take care to ensure the protection of the item during transit, using the same method of outer packaging that the item/s where sent to you-for example-  (cardboard box/brown paper/ satchel),
  8. That you DO NOT stick or write anything on the item itself or on its packaging. Please only write or place postage stickers on the OUTER postage packaging.
  • IMPORTANT: If you received free delivery then the delivery cost (what it actually cost us to deliver to you) will be deducted from your refund.
  • ​We recommend sending returns via registered post as we do not accept responsibility for lost items.


Damaged or Faulty Items

All ToYourDoor items are sold with a Warranty that ensures your order is received by you in good working order and is able to be used as intended by us or the manufacturer.  or the manufacturer (where applicable) will replace a product if it is found to be either damaged or not working correctly when it is received. This type of warranty situation is termed "Dead on Arrival" or DoA. The DoA period is 14 days from the date your order is dispatched/posted. Unless otherwise indicated this is the warranty that the product comes with.

Many manufacturers, in particular electrical and mechanical items, also come with a longer warranty that extends beyond this 14 day DoA period. Please refer to each products listing for the duration of the warranty for that item.

Under the warranty, the manufacturer or us, will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a store credit voucher or, in the case of a DoA, a full refund will be provided to you.

We strongly recommend you keep all  the packaging your items come in while your item is within the warranty period. If  in the unlikely event that you will need to return an item for repair or replacement, you will have appropriate packaging to do so. If you dispose of the packaging then it will be your responsibility to obtain alternative appropriate packaging to use to return the item safely.

It is a condition of each item's warranty that you securely pack the faulty or damaged item for return to us or the manufacturer.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

Our insurance policies require photos to enable us to make a claim for damage caused to a product/package during transit. If you receive an item that is damaged and would like to receive a replacement, please email photos of both the damaged item and the packaging with your claim to help with quickly processing your warranty claim. Unless otherwise stated, all warranties are return-to-base warranties.


Manufacturer Warranty

Most products covered by a manufacturer’s warranty will have a warranty card with information on how to get technical assistance or make a claim. Please refer to this information for warranty terms and conditions, which may vary from product to product.


Warranty Claims

Please follow the following procedure to make a warranty claim:

  • If  there is a manufacturer’s warranty card with your item, please follow the instructions on the card and contact the manufacturer for expert assistance or to make a claim.
  • If there is no warranty card, please contact us by sending an email to and including:
  1. Your Full Name
  2. Order number (on your invoice)
  3. Date of purchase
  4. Detailed description of the problem
  • If the warranty is provided by the manufacturer, we will provide you with email and telephone details of the warranty issuer. To avoid delays in resolving your warranty claim, we recommend that you contact the warranty issuer directly.
  • If we are the warranty issuer, after receiving your email, we will provide a Return Authorisation (RMA) number provided the manufacturer cannot advise on a solution to the problem, and the product is still under warranty
  • We may then ask that you return the item to us, so that we can get our or our suppliers' to assess the fault and process the warranty claim
  • If your warranty claim is successful, your replacement/repaired item, will in most cases be delivered via the same carrier that made the initial delivery, however we reserve the right to use  an alternate carrier where we determine appropriate. ALL warranties are return-to-base warranties.
  • In the unlikely event that your claim is unsuccessful, (not covered under warranty- please refer to the warranty card to see what is covered and exclusions below), you would then be responsible for the costs for re-shipping your items back to you.
  • If returning the product please include the following information:
    •  On the OUTSIDE of your return package:
  1. Your Full Name
  2. Order number (on your invoice)
  3. Date of purchase
  4. The Return Authorisation number (RMA) your were given


  •  On the On the INSIDE of you return package:
  1. Your Full Name
  2. Order number (on your invoice)
  3. Date of purchase
  4. The Return Authorisation number (RMA) your were given
  • We recommend sending returns via registered post as we do not accept responsibility for lost items.



If the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing, repairs, replacements or refunds under warranty do not apply.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, expressly excludes any liability for all indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

Using products purchased from us for commercial purposes will result in the warranty being voided. To the extent permitted by law, warranties will only apply to products used for personal / private use. 



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